Additional settings

Provide you even more insight into the screen’s status.

• Location
• Operating hours
• Remote control
• Statistics
• Publishing History
• Integrations
• Advanced settings

Location

Shows physical location of the device on the map.

You can click Change Address1 to pick a new location for the screen by entering a new address in the new window2.

Operating hours

Allows you to customize the time, when the screen will be on/off.
Use quick settings for fast set up1.
Or use the below table for greater customization of days and time when the screen should be active. Use sliders to choose time and ticks near days of the week to choose days2.

Once you are done setting things up, click on Save Operating Hours3.
If you want to apply chosen settings to multiple screens, click on Save to multiple screens3 and in a new window choose the screens you want to update by adding a tick1 next to their name.

Remote Control

Allows you to control your screen remotely without the need of being near the device.

1 Switch between Screen Settings and Screenshots.

2 Device information: shows device's status. From here you can change device volume and switch between Normal and Pro mode.

3 Device management: allows you to Reboot, Launch ScreenManager application, Upload RMS client and Import settings.

4 Remote control: mimics the buttons from the remote control and allows you to manipulate the TV as if you had a remote control in your hands. You can choose between Simplified and Realistic view.

5 Device Screenshot: Shows you a preview of what is currently displayed on the screen, which helps with navigation.

6 Command Log: Shows you every command previously inputted via the remote control.

Statistics

Shows graphs with device's Online, Screen on/off status timelines, Memory usage, Connectivity and Storage.

Publishing history

Shows when1content was published, what was published and by whom2. History also shows whether the content was successfully delivered3 to the device and it's current status4.

Integrations

AI configuration:

Configure AI settings for audience detection and analytics.

• Enable/disable AI processing.
  Specify AI camera’s URL to be used. The camera needs to be in the same network as the player.
• Enable/disable AI Camera App.
  When enabled, the player will automatically launch and manage the AI Camera app on the device. The app must be installed separately.
• Enable/disable Debug mode - it provides additional logging and diagnostic information for troubleshooting AI processing issues.
• Click on Save configuration to save changes.

External Integrations:

Configure integrations with external systems and services.

• Menu Board Location - select the menu board location for this device from the list.
• Customer Identification Mode - choose how customers will identify themselves in the rating app. Choose between Anonymous (customers can rate without identification), Manual input (customers must manually enter their ID or customer number), NFC (customers must identify themselves using NFC cards or devices).
• Show feedback text field: toggle to allow customers to provide written feedback in the rating app.
• Use “Thank you Title” and “Thank you Subtitle” text fields to customize the thank you message displayed to customers.
• Click on Save Integration settings to save changes. 

Advanced settings

Sleep Mode1

Configure how the device behaves when not displaying content during non-operating hours.
Choose between:

• Software - black screen, device is on: Works on all devices. Energy optimization is limited to the settings of individual displays (ex. LG turns off to save energy).
• Hardware - device turns off: works only on devices that are preconfigured and support this feature.

Kiosk Mode2

Recommended if you intend to use the device only for digital signage purposes.
This setting locks the device to ScreenManager app only, preventing any unauthorized changes via remote control and guaranteeing uninterrupted 24/7 playback.
You can exit the lock down mode by pressing right arrow key 5 times on the remote control and entering pin code: 1090. You can also disable this setting from the device settings.
If this feature is not available for this device, please contact support, if you would like to enable it.

Proof of Play Logs3

Enable/disable collection of proof of play logs.
When enabled, the device will collect and send proof of play logs to verify content playback. This helps track what content was actually displayed and when.

Automatic Foreground4

When enabled, the app will periodically check if it is in the background and bring itself to the foreground. Disable this if you need the device to run other apps alongside ScreenManager.

Network Time Protocol (NTP) Server5

In digital signage, an NTP server ensures all signage devices share the same accurate time so scheduled content, synchronized playback, and reporting work correctly.
Specify a custom NTP server for time synchronization by adding it’s name in the field. Leave empty to use default NTP servers.

Video Playback Mode6

Enable this option if you experience issues with video playback on Android devices.
If disabled, the screen will play videos only in webview.

Android Video Player6

Choose Video player type:

• Seamless
• One Video Per Player: Each video uses a dedicated player instance. This avoids playlist manipulation issues on some hardware but uses more memory and may cause brief gaps between videos.

Toggle Automatically switch player type on errors: when enabled, the player will automatically switch from Seamless to One Video Per Player if playback health drops below 50% over a 60-second window.

Content Preloading7

Preloading controls when and how content is loaded into device memory (not storage). Content Preloading ensures:

• No delays or buffering when content starts
• Smooth playback of high-resolution videos
• Continued operation even if the internet goes down
• Accurate start times for scheduled content

Specify your preload strategy. Choose between:

• Disabled: Content is loaded into memory only when it needs to be displayed, Lowest memory usage but may cause slight delays when transitioning content.
• Preload before start: Content is loaded into memory a specified time before it needs to be displayed. Balanced approach for smooth transitions with moderate memory usage.

Specify Period time: how many seconds before scheduled start time preloading content should begin.

• Preload all: All content is always loaded in memory. Higher memory usage but ensures immediate content transitions and is optimal for AI detection use cases.

Once you are done setting things up, click on Save Settings.
If you want to apply chosen settings to multiple screens, click on Save to multiple screens and in a new window choose the screens you want to update by adding a tick1 next to their name.