Junior Support Specialist

Start your career in technical support at ScreenManager and help our customers succeed with our digital signage platform. As a Junior Support Specialist, you'll be the first point of contact for customers seeking assistance, providing solutions and ensuring a positive experience with our product.

About the Team

Our support team is committed to delivering exceptional service to users of our digital signage platform. You'll be working with experienced support specialists who will mentor you and help you develop your technical and customer service skills. We foster a collaborative environment where learning and knowledge sharing are encouraged. You'll be joining a team that values:

• Customer empathy and understanding
• Continuous learning and improvement
• Collaboration and knowledge sharing
• Taking initiative and ownership of issues

What You'll Do

As a Junior Support Specialist, you'll be the first line of support for our customers. Your typical activities will include:

• Responding to customer inquiries through our support channels
• Diagnosing and resolving technical issues with our platform
• Guiding customers through product features and functionality
• Documenting solutions and contributing to our knowledge base
• Collecting and reporting customer feedback to improve our product
• Learning about our platform and digital signage technology

Your Growth Path

We're committed to helping you develop into a well-rounded support professional. With consistent performance, you can expect to take on more complex issues, develop specialized knowledge areas, and potentially move into senior support or other technical roles. We provide regular feedback, training opportunities, and a clear path for advancement.

If you're customer-focused, have a technical aptitude, and are eager to start a career in technical support, we want to hear from you!